Delivery Delays due to weather disruption of infrastructure
There has been widespread damage to the transport infrastructure caused by the recent extraordinary deluge across Southern Australia. As a result it is currently very difficult or impossible to deliver goods on time to some parts of Australia.
Qld, NSW, Vic and Tas
Delivery to these states is mainly as per normal schedule according to the frequency of transport to your area.
SA, NT and WA
Delays of several weeks are likely. Even when rail lines and roads are re-opened there will be a large backlog of goods to be shipped.
Delivery for smaller items, particularly those that can be shipped by Australia Post, are mainly OK. However, the following categories are likely to experience delays
- Tents in larger sizes
- Furniture
- Kamprite products
- Gazebos
We will be monitoring orders and we will try to contact Customers where we think there will be difficulty.
Where orders of larger items are required for emergency or other urgent reasons please contact us as to whether special arrangements can be made.
Best wishes to all those adversely affected who have been adversely affected.
Staff and Friends of Outdoor Connection
Free Delivery is available to selected areas on orders over $95 and subject to the following conditions.
The order must be larger than$95.00 after all discounts and coupons have been applied and does not include any delivery costs.
This offer may exclude large or bulky items which may attract an additional charge from our courier companies.
Any shipping cost will be advised at the checkout stage of your order*.
Free delivery areas are only available on the Australian Mainland. Please contact us for delivery quotes to other areas.
As a guide Free Delivery areas include
Brisbane and SE Qld
Sydney, Canberra, Melbourne & Adelaide
Selected large provincial towns along the East Coast of Australia
Other selected country areas
Shipping cost for orders less than $95.00 and for deliveries to areas outside our free delivery zones will be advised at the checkout stage.
*Shipping costs to some areas (predominantly remote areas) will not be available at the checkout. You will be asked to complete the transaction without the freight and we will contact by the end of the next business day with a quote for the shipping. If you accept the shipping cost we will invoice it and charge it in a separate transaction. If you decline the shipping cost your purchase will be refunded.
Your order will be processed and shipped within 2 business days. We will send you an email confirming the order has been dispatched and advising you of the freight company and tracking number so that you can track your order through the freight company’s website.
We can deliver some small items (generally up to 5kg) to a PO Box and Parcel Locker. If you provide us with a PO Box or Parcel Locker address and we can’t deliver your order we will contact you to get an alternative address.
Orders are shipped from our warehouse in Brisbane and transit times will vary depending on the item and how it was shipped. Most orders would generally be delivered within 1 to 10 days. As a guide most deliveries to areas on the East coast of Australia would be received within 1-5 days. All delivery times are approximate and delays experienced by the shipping company are out of our control.
Deliveries are made with a number of companies (for example - Australia Post and StarTrack) depending on the destination, size and weight of the order. Deliveries will be made during business hours (usually 9am to 5pm) Monday to Friday (excluding Public Holidays).
Our shipping companies will require the goods to be signed for on delivery. When signing for the goods please make sure that you check the number of cartons against the delivery docket. If the delivery cannot be made or there is no one available to sign for the goods, the parcel/s will be taken back to the freight company’s nearest depot. A card will be left with details of the delivery and it will be your responsibility to collect the goods. Redelivery can be arranged but the freight company’s redelivery fee will be charged to you. We strongly recommend that your goods are delivered to an address that is attended during business hours where someone can check and accept the delivery.
We do offer you the option of giving us an Authority to Leave which will give us permission to leave the delivery somewhere near the front door. If you select this option Outdoor Connection and the delivery company will not accept any responsibility for any loss or damage to the goods once delivery has been made. In some circumstances if the delivery driver believes it is unsafe to leave the goods, they may return the goods to the depot from where it will be your responsibility to collect the delivery. We recommend that you do not take this option but have the goods delivered to an address where someone will be available to check and accept the delivery.
Authority To Leave (ATL) wording for tick box on delivery address page
Authority To Leave – By ticking this box I/we authorise this delivery to be left at the delivery address if it is unattended. In doing so we acknowledge that Outdoor Connection and the delivery company will not be liable or accept any responsibility for loss or damage to the goods once delivery has been made.
