Warranty Policy

Outdoor Connection Warranty

Outdoor Connection will always try to help with any problems with any of our Outdoor Connection branded products. However, the product must meet the warranty conditions to obtain full warranty service.

Where to obtain Warranty Service
In the first instance contact Outdoor Connection using our Online Warranty Claim form. Outdoor Connection may direct the claim to be handled through the original place of purchase of the product. Subject to consumer laws that apply in your jurisdiction, the cost of returning the goods to the original place of purchase, including incidental costs such as packing, transport and insurance, is the responsibility of the purchaser.

Outdoor Connection Warranty
Outdoor Connection Products carry a limited warranty of 1 to 5 years depending on the product. The Warranty covers defects in material and workmanship. Should a product be found to be defective during the warranty period Outdoor Connection, at its discretion, will repair or replace the product or the parts of the product that have been found to be defective. If the product has been superseded or is not available for any reason, Outdoor Connection will replace the defective product with one of similar specification and quality.
The warranty is not transferable and is valid only for the original purchaser. Proof of purchase is required showing the date of original purchase.
Any furtherance of this warranty, indicated or implied by a retailer, is not covered by this Outdoor Connection warranty.

Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or a refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Outdoor Connection Warranty benefits and conditions of warranty do not affect a consumer’s statutory
rights under Australian Consumer Law or, if in New Zealand, then New Zealand Consumer Law.

Warranty Limits and Exclusions
The warranty does not cover

  • Normal wear and tear that results from use of the product.
  • Damage to the product that results from use of the product not in compliance with Outdoor
  • Connection instructions for use or advisement as to suitable use.
  • Negligent use or misuse of the product.
  • Commercial use of the product unless otherwise stated as suitable for commercial use.
  • Damage or disassembly by caused by anyone other than Outdoor Connection staff or a person
  • authorized by Outdoor Connection.
  • Replacement of parts that are not Outdoor Connection parts nor damage caused to the product
  • caused by parts that are not genuine Outdoor Connection parts.
  • Damage caused by acts of nature such as fire, flood, storm or natural disaster.
  • Claims, whether claims made for concerning merchantability, fitness for purpose or any other,
  • made outside the expressly stated duration of the warranty except to the extent provided by any applicable law or statue
  • Subject to the extent provided by law, any other consequential loss or damage caused by breach of warranty conditions whether real or implied.

Subject to the extent permitted by law, all other liability, warranties and conditions implied by statute and rule of law are expressly negated.

CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY. Such damages include but are not limited to loss of profits, loss of use of the goods, damage to property,
and claims of third parties.

Integrity and veracity are important to Outdoor Connection. Outdoor Connection will do its best to help anyone with problems related to our products provided that claims are genuine. Outdoor Connection reserves the right to seek reimbursement for any costs and expenses incurred by Outdoor Connection where a warranty claim for a product is found to be inconsistent with the terms and conditions of the warranty.


New Zealand Consumer Guarantees Act 1993 

If you purchase Goods from us for a business purpose, then you agree that the statutory guarantees and implied terms, covenants and conditions contained in the New Zealand Consumer Guarantees Act 1993 are excluded by mutual agreement and do not apply.


Consumer Guarantees Act - Your Rights
Faulty goods returns
In the unlikely event that a product you have purchased from Outdoor Connection NZ is or becomes
faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees
Act 1993 (CGA).

Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

  • Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
  • The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
  • The CGA does not apply where the product has been misused, broken or improperly operated.

Minor Fault
If a product sold by OCNZ does not meet one of the guarantees detailed above and can be repaired within a reasonable period of time, we will either repair or replace the product with an identical product type. If we cannot repair the product or replacement is not a viable option, or the repair cannot be carried out within a reasonable period of time, OCNZ will refund you the original purchase price.

Major Fault
If a product cannot be repaired, due to the nature of the fault (safety risk) or the failure is of substantial character (i.e. multiple product failures), you may choose either a replacement of an identical product type or a refund of the original product purchase price.

Consumer Rights
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website