Warranty Policy
What’s Covered
Every Outdoor Connection product comes with a limited warranty of 1 to 5 years, depending on the item. This covers defects in materials and workmanship.
If something goes wrong during the warranty period, we’ll:
- Repair the item,
- Replace faulty parts, or
- Swap it for a similar product if the original is no longer available.
The warranty applies to the original purchaser only. Proof of purchase is required.
What’s Not Covered
Our warranty is here for faults — not the everyday knocks of camping life. It doesn’t cover:
- Normal wear and tear.
- Misuse, neglect, or accidental damage.
- Not following setup/care instructions.
- Commercial use (unless stated).
- Repairs or modifications by unauthorised people.
- Non-genuine parts.
- Damage from fire, flood, storms, or natural disasters.
- Claims after the warranty period ends, unless required by law.
Warranty Limits & Legal Rights
We’ll always do our best to help with genuine claims. But under Australian law, we’re not responsible for indirect losses (like lost profits or property damage).
Good to know:
- You’re entitled to a replacement or refund for major failures, plus compensation for any reasonably foreseeable loss or damage.
- You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure isn’t major.
These rights sit alongside our warranty and can’t be excluded.